I have never claimed to be, nor will I ever claim to be a tech expert. Its so not my thing at all. My friends make fun of me that I'm still living back a few decades because I don't take advantage of all the new technologies offered today. But over the the last few weeks, I've gotten a crash course on a million tech things I didn't know even existed.
Now, we've been having some trouble with our email, and I am SO sorry for that. I have had so many people mention it, and I feel absolutely terrible. We are working on it - I promise! Its just taking longer than I ever would have expected. Basically, the simplified version of how I understand it is, the email that we've been using for(freaking)ever, all of a sudden is "unverified". Not sure why that happened - maybe one of the programs did a big update, and kicked it out, maybe its just how the system works, maybe its just bad luck! I'm not entirely sure what caused it, but because our email got switched to "unverified", when we send something, its going to most peoples spam folders, if they're getting it at all, because their email isn't recognizing it as a legit email. SUPER frustrating. Especially since one day it was fine, we change nothing, and the next day it isn't fine. UGH.
So I've been trying to work thru this huge tech issue, and while I love learning new things, I don't know if this is one of them. ;) I have logged entirely too many hours on the phone with tech support, and while I am impressed with how nice and helpful they have all been, I also feel like they are speaking in a language I do not understand at all with all of the code/tech lingo they throw around like everyone knows exactly what it means. I have a full page of notes filled with terms they've been throwing around, and I just mark them down and then repeat them to the next person. Maybe I'm starting to sound like I know what I am talking about? But I promise you I do not.
Last night, I felt like I was on the verge of getting this problem solved, and I was beyond excited. I just had to log in to this new email I just bought, because a verification code was sent there. Okay, seems easy enough. And it was, all things considered and compared to what else I've gone thru. After 3 hours of googling how to find where to log in to that email, what to use for the log in, reading forums, and on hold with tech support, I finally got an answer!! The sweet guy helping me on the phone was so patient with me as he walked me thru what to do, as if he says this a million times a day, and he's completely checked out saying it, because he could say it in his sleep. But its still not working. We try again, and again, and again. So finally he decides to do it with me at the same time. And when we get to this certain screen, he goes "uh oh. this isn't supposed to be like this". I felt equal parts defeated and thrilled. I was so close! But also glad it wasn't something that I was doing wrong. ;) There is always comfort in that! I had him on speaker phone, so Todd is hearing all the drama, too, and as the tech support guy keeps going on and on about "how rare" this is, and how "this never happens" and "he never sees this", Todd's smile just getting bigger and bigger. It was comical! Of course this would be the case!! I can't remember the exact term he called the department now, but he kept telling me that this is far beyond him, and he has to send this issue to the team with the highest level of brain power at the company to sort this issue out for me. I mean, I always love the best of the best and a little extra special attention. ;) It was pretty cute too, because as he was going on and on about the extreme rarity of my case, you could hear him smiling a little and getting a real kick out of it. Like it was a total industry story that he can't wait to tell his co workers and they'll all chuckle about it, but no one else would even come close to understanding the story if he told it at happy hour with friends that aren't in the tech world.
So now I'm waiting to get an email to a different email, that my ticket number is being worked on, and we are good to go. Fingers crossed it happens soon, because I'm tired of refreshing my screen.
And for all of you who have called, email, came in and reached out about 'being kicked off of the email list' (and for everyone who has thought it but hasn't said anything!), I promise you, swear on anything, that we have not kicked you off our email list, you're still there, I see your names, I just can't send you an email right now. We love you, we appreciate you, and we'll be back to emailing you all the time with all our fabulous things in no time at all! And when we get to that point, we'll celebrate with a big sale and an even bigger glass of wine. ;)
THANK YOU for sticking this out with me. You are all SOOO appreciated and mean the absolute world to us. THANK YOU!
oxox
Me! {AT}
***edit. In between writing this post this morning and scheduling it to be published tonight, things really took a turn. Spoke with another person from tech support, and the issue is way more involved and there is so much more work to do. NOOOOOOO. But I'm on it, and I've got it - this won't be what beats me. And even if it does, I feel like I put up a good fight. haha
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